Introduction
Overview of PrintNow Hub — your customer portal for project tracking, support tickets, feature requests, and product roadmap visibility.
PrintNow Hub is a customer portal that gives you direct visibility into your PrintNow projects, support requests, and product roadmap. It's designed to keep you informed and connected without the back-and-forth of email.
Connecting to PrintNow Hub
You access PrintNow Hub through Single Sign-On (SSO) from the Unified Admin. Navigate to Account > Support Tickets in your PrintNow admin dashboard, and you'll be signed into the Hub automatically — no separate login or password required.
The first time you connect, PrintNow Hub provisions your account and assigns you a unique access code. On subsequent visits, SSO recognizes you instantly and drops you into your portal.
Direct access via access code — Your account team may also provide a direct portal link with an access code. When using this method, you'll verify your identity with a one-time code sent to your email.
Portal Features
Dashboard
At-a-glance summary of open tickets, active projects, recent announcements, and quick links to common actions.
Projects
View Kanban-style project boards shared with your account — cards, due dates, priorities, labels, comments, and progress tracking.
Roadmap
Broader view of what's planned, in progress, and completed. Timeline and grid views with status filtering.
Support Tickets
Submit and track support requests through a clear lifecycle: New, Open, Pending, Solved, Closed. Attach files, CC contacts, and track SLA times.
Feature Requests
Browse, vote on, and comment on feature requests to help shape the product roadmap.
Announcements
Published updates from the PrintNow team — categorized as Updates, New Features, Maintenance, or General.
Roles & Permissions
Each contact on your account has a role that determines their level of access:
| Role | Access |
|---|---|
| Viewer | Browse projects, tickets, feature requests, and announcements (read-only) |
| Support | Everything in Viewer, plus create tickets, reply to tickets, comment on projects, and vote on feature requests |
| Management | Full access including managing contacts and roles for your account |
Contacts with the Management role can add, edit, and deactivate other contacts on the account.
Plan Tiers
Your account's plan tier determines how many support-level contacts you can have:
| Plan | Support Seats |
|---|---|
| Starter | 1 |
| Growth | 2 |
| Enterprise | 3 |
Viewer-role contacts do not count toward your seat limit. Contact your account team if you need additional seats.