Orders

Manage orders placed in PrintNow with search, status tracking, downloads, print integrations, and vendor assignment.

The Orders page is where you manage every order placed through your storefronts. After a customer completes checkout, their order appears here with all line items, addresses, payment details, and files. You can search and filter orders, update statuses, assign vendors, download print-ready files, send orders to print MIS integrations (SiteFlow, Presswise), and communicate with customers through order notes and notifications.

PrintNow supports multiple methods for order integration including XML, Zapier, the Enterprise API, and direct print MIS connections. Files can be downloaded directly in the admin or synced via FTP.

View Orders

From your Unified Admin, go to Orders.
The order list has three tabs at the top: Active, Archived, and Deleted. Each tab shows a count of orders in that state. Select any row and use the overflow menu to move orders between tabs.
To search orders, click the Search button to reveal the search panel. You can filter by date range, status, sales rep, and a free-text search term (matches Order #, Storefront, Bill To, Ship To).
To view quick order details, click the expand arrow in the first column next to any Order #. An inline detail row opens with three tabs: Customer Information, Ordered Items, and Order Information.
To sort columns, click any column header: Order #, Storefront, Bill To, Ship To, Order Date, Total, or Status.
To archive or delete an order, select the row, then open the overflow menu (three-dot icon) and choose Archive or Delete.
Orders use server-side pagination with continuous scrolling for fast load times. It is recommended to archive completed orders periodically to keep the active list manageable.

The list automatically polls for new orders every 30 seconds. When a new order arrives, a notification bar appears with a Load button to refresh the list.

Order List Columns

Column	Description
Order #	Unique order identifier. Click the expand arrow to view inline details.
Storefront	The storefront where the order was placed.
Bill To	Customer billing name.
Ship To	Customer shipping name.
Order Date	Date the order was placed (MM/DD/YYYY).
Total	Order grand total displayed as currency.
Status	Current order status label.
Action	Three-dot menu with View/Edit, Download, and Print Invoice options.

Search Panel

Field	Description
Start Date	Filter orders placed on or after this date.
End Date	Filter orders placed on or before this date.
Status	Multi-select dropdown to filter by one or more order statuses. Shows the count of orders in each status.
Sales Rep	Multi-select dropdown to filter by assigned sales representative.
Search	Free-text search matching Order #, Storefront name, Bill To, or Ship To fields.

Inline Detail Row

Click the expand arrow on any order row to reveal an inline detail panel with three tabs:

Customer Information shows the customer account details (Customer #, Username, Company, Name) alongside billing and shipping addresses in a three-column layout.

Ordered Items shows a grid of line items with columns: Item # (formatted as Order-Item), Thumbnail, Name, Due Date, Total, and Status.

Order Information shows the shipping method, sales rep, payment type, and a scrollable order history log with timestamps, comments, and initials.

View/Edit Details

From the Orders list, click the Action menu (three-dot icon) on any order row.
Click View/Edit to open the full order detail page.

The detail page header shows the order number and placement date. If the order requires a payment review, an orange banner appears with a Mark Payment Approved button. Guest checkout orders are also flagged with a banner.

Header Actions:

Button	Description
Save	Saves all changes to the order including status updates, tracking number, sales rep assignment, product statuses/vendors, and order notes.
Send To SiteFlow	Sends the order to SiteFlow print MIS for automated production. Only visible when the SiteFlow integration is enabled.
Send To Presswise	Sends the order to Presswise print MIS. Only visible when Presswise is configured.
Print	Opens a printable invoice view in a dialog.
Archive / Unarchive	Moves the order to or from the Archived tab.
Delete / Undelete	Moves the order to or from the Deleted tab.
Cancel	Returns to the Orders list without saving changes.

Tabs: Order Info | Billing & Shipping | Products

The right sidebar shows Order Notes with a history log.

Order Info Tab

The Order Info tab displays three cards in a column layout.

General

Field	Description
Created On	Date and time the order was placed.
Order Status	Current order status. PrintNow uses nine internal statuses: New Order, Waiting Payment, Waiting Approval, In Progress, Partially Shipped, Shipped, Completed, Approval Denied, and Deleted.
Order #	Unique order number generated by PrintNow.
Storefront	The storefront where the order originated.
Payment	Payment method used (Credit Card, Invoice, or Purchase Order).
Promotion Code	Promo code applied to the order, if any.

If the order has additional checkout fields configured, they appear in a separate Additional Fields card below the General card.

Customer Info

Field	Description
Company	Company name from the customer account.
Name	Customer first and last name.
Username	Links to the customer edit page in the Users section.
Email	Customer email address.
IP Address	Reserved field for the IP address of the user who placed the order (not currently populated).
Sales Rep	Dropdown to assign or change the sales representative for this order. Includes a "No Rep" option.

When Presswise integration is active, a Presswise Details card appears below showing the Web ID and Order ID from Presswise.

Order Totals

Field	Description
Payment	Payment method (Credit Card, Invoice, or Purchase Order).
Order Subtotal	Sum of all line item prices before shipping, tax, and promotions.
Order Shipping	Shipping charges applied to the order.
Order Tax	Tax amount collected (calculated via TaxJar if configured).
Order Promotion	Discount amount from any applied promotion code.
Order Total	Grand total charged to the customer.

Billing & Shipping Tab

The Billing & Shipping tab shows three cards: Billing Address, Shipping Address, and Shipping Status.

Billing / Shipping Address

Field	Description
Company	Company name if entered at checkout.
Full Name	First and last name.
Email	Email address for the billing or shipping contact.
Phone	Phone number.
Address 1	Primary street address.
Address 2	Secondary address line (suite, unit, etc.).
Address 3	Additional address line.
Address 4	Additional address line.
City	City name.
State / Province	State or province.
Zip / Postal Code	Postal code.
Country	Country name.

Shipping Status

Field	Description
Shipping Method	Carrier and service used (UPS, FedEx, USPS, or fixed-rate shipping methods).
Shipping Status	Current shipping state of the order.

Products Tab

The Products tab lists all order line items. Each item displays its thumbnail, editable fields, a description block, and an action menu.

Per-Item Editable Fields

Field	Description
Due Date	Production due date for the line item. Editable via date picker. Disabled for list-type products.
Status	Dropdown to set the production status for this item. Options are loaded from your storefront's configured order statuses.
Vendor	Dropdown to assign a print vendor for outsourced production. Includes a "No Vendor" option. Disabled for list-type products.

Description Block

Each line item shows its product name, product type, description details (dimensions, size, calculator values), merge status, and any customer notes. For list-type products, a List Criteria Id is also shown. If the product has a reorder reference, it is displayed here. A live merge status indicator polls the server to show the current state of PDF generation. When a merge is stuck, a Reset Merge link appears to clear the status and allow re-processing.

Custom Design / Upload Proof

For products with custom design files or proof requirements, an additional section appears with:

A Download button to retrieve the customer's uploaded custom design file
A file upload field (PDF only) to assign a new custom design
An Assign File button to apply the uploaded file

Upload Later

For products where the customer selected "Upload Later" at checkout, a Reset Upload Later button appears to clear the flag and allow the customer to upload files.

Retouch

For photo retouch products, an upload section appears accepting image files (BMP, GIF, JPG, PNG, TIFF, PDF, PS, AI, PSD, SVG, EPS) with a Submit button to upload the retouched version.

Per-Item Actions

Action	Description
Download Order Item	Downloads the print-ready output files as a ZIP archive.
Download Assets	Downloads the original uploaded source files as a ZIP archive.
Download Low-res Proof	Downloads a low-resolution PDF proof of the product.
Remerge Product	Forces the merge engine to regenerate the print-ready PDF. Use this after making changes to a product template.
Edit Product	Opens the product in the Print Editor in a new browser tab.
Replace Thumbnail	Opens a dialog to upload a new thumbnail image (JPG, PNG, BMP, or SVG).
Job Ticket	Opens a printable job ticket showing production details without pricing information.

The Order Notes panel on the right side of the detail page lets you add comments, update tracking, and notify customers or vendors.

Field	Description
Comments	Free-text area for internal or customer-facing notes. Saved comments appear in the Order History log below.
Tracking Number	Enter or update the shipment tracking number. This value is included in customer notification emails.
User Initials	Initials of the admin user making the note, displayed in the history log.
Send customer notification	Checkbox (enabled by default). When checked, the customer receives an email notification with the status update and any comments.
Send vendor notification	Checkbox (enabled by default). When checked, the assigned vendor receives an email notification.

Download Orders

From the Orders list, click the Action menu on any order row and click Download to download the entire order as a ZIP archive.
You can also download individual items by clicking View/Edit, navigating to the Products tab, clicking the item's Action menu, and selecting Download Order Item.

Use FTP Accounts for Order Downloads

The fastest way to download orders and post changes to your site themes is using an FTP service. You can set up FTP accounts by going to Domain Tools.

Print Invoice

From the order list, click Print Invoice in the action menu (or the Print button in the detail view) to open a printable invoice. The invoice includes your company logo, billing address, shipping address, line items with descriptions and pricing, and order totals. A Job Ticket variant is also available from the Products tab, which shows production details and due dates instead of pricing.

Associations

Print Store

Area	Effect
My Orders page	Customers see their orders on the My Orders page with status labels, tracking numbers, and download links. The Download button only appears when the merge engine has finished generating the print-ready PDF.
Order Details / Receipt	Customers can view a full receipt showing billing/shipping addresses, line items, and order totals. A Google Analytics purchase event fires on the receipt page after checkout.
Reorder	Customers can click Reorder on any past order item to clone it into their shopping cart for a repeat purchase.
Upload Later	For products where the customer deferred file upload at checkout, they can return to upload files from the My Orders page. The "Reset Upload Later" action in the admin clears this flag.
Order Statuses	Statuses configured in Settings appear both in the admin order list and on the customer's My Orders page. Changing a status with "Send customer notification" checked triggers an email.
Checkout Fields	Additional fields configured in Checkout settings appear as "Additional Fields" on the Order Info tab.

Print Editor

Area	Effect
Edit Product action	The "Edit Product" action on an order line item opens the Print Editor for that product, allowing post-order design changes.
Merge Engine	The Remerge Product action triggers the merge engine to regenerate the print-ready PDF using the current editor template and customer data. The merge status indicator on the Products tab polls until completion.

Products — manage the product templates behind order line items
Checkout — configure additional checkout fields that appear on orders
Settings — manage order statuses and notification templates
Domain Tools — set up FTP accounts for bulk order file downloads
Shipping Methods — configure the carriers and rates used on orders