Email Notifications

The Email Notifications page lets you create and manage the email templates your storefront uses for all transactional communications. Each template is tied to a specific trigger type (e.g., "Order New", "Order Shipped", "Lost Password") and defines the sender, recipients, subject line, and HTML or plain text body. When the trigger event occurs on the storefront, the system sends the corresponding email using the configured Email Account SMTP settings.

Templates support macros -- placeholder codes like (%ORDER_ID%) or (%USER_FIRSTNAME%) -- that are replaced with actual data at send time. The available macros change based on the email type, so each template only shows the macros relevant to its trigger.

View Email Notifications

1. From your admin, go to Settings > Email Notifications.
2. The page displays a paginated grid of all configured email templates.

Grid Columns

Add Email Template

1. Click Add Email in the page header.
2. The editor page opens with a three-panel layout: the email body editor (left, taking 3/4 width), the Email Details panel (top right), and the Email Macros panel (bottom right).
3. Fill in the Email Details fields and compose the email body.
4. Click Save in the page header.

Edit Email Template

1. Click the Action menu on any template row and select Edit.
2. Update the template fields and body content.
3. Click Save, or click Cancel to discard changes and return to the list.

Email Body Editor

The body editor occupies the left panel and provides two editing modes:

Tabs: Design View | Code View

A fullscreen toggle button (third tab) expands the editor to fill the browser window for easier editing of complex templates.

Email Details (Right Panel)

Email Macros (Right Panel)

The Email Macros panel shows all available placeholder codes for the selected email type. Each macro displays its description and code. Click the copy button next to any macro to copy it to your clipboard, then paste it into the email body or subject line.

Macros are replaced with actual data when the email is sent. For example, (%ORDER_ID%) is replaced with the order number, and (%USER_FIRSTNAME%) is replaced with the customer's first name.

Starter Templates

The templates below are responsive, email-client-tested HTML layouts you can drop straight into a new email notification. They only cover the most common email types, but they share the same table-based structure, so they also work as a foundation for building the remaining types.

Click Copy HTML on a template to copy its full source to your clipboard, or Preview template to open it in a new tab and see how it renders. Previews show the raw macro codes -- those are replaced with real order and customer data when the email is sent.

Use a Starter Template

1. From your admin, go to Settings > Email Notifications and click Add Email (or Edit an existing template).
2. In the Email Details panel, set Types to the email type shown on the template card, and set the format to HTML.
3. Click Copy HTML on the template above.
4. In the email body editor, switch to the Code View tab, select all existing content, and paste to replace it.
5. Switch to Design View to confirm the layout rendered, then click Save.

Customize a Starter Template

Each template ships with placeholder content you should replace before going live:

Email Types

Delete Email Template

1. Click the Action menu on any template row and select Delete.
2. Confirm the deletion in the dialog.

Deleting a template means the storefront will not send an email for that trigger type. If no template exists for a trigger, no email is sent when the event occurs.

Associations

Print Store

Related Pages

• Email Account — configure the SMTP server used to deliver these notifications
• Order Status — link email templates to specific status transitions
• General Settings — storefront identity and branding used in email content