Error Log
View server-side exceptions and application errors captured across your storefront.
The Error Log displays server-side exceptions that occur across your storefront applications. Each entry records the error message, exception type, the URL that triggered it, the client's IP address and user agent, and when it happened. Use this page to diagnose issues reported by customers, identify recurring errors, and monitor application health.
The log shows errors from the last 7 days by default. Entries are loaded via server-side pagination with continuous scrolling, displaying 100 rows per page. The total error count for the current 7-day window is shown in the page header.
View Error Log
- From your admin, go to Settings > Domain Tools > Error Log.
- The page header displays "Error Log" followed by the total count of errors in parentheses (e.g., "Error Log(42)").
- The grid displays error entries sorted by newest first. All columns support ascending and descending sort.
- To search, click the Search button in the header. The search matches against Error Message, Type, IP, URL, User Agent, Application Name, Referrer, and Id fields.
Grid Columns
| Column | Description |
|---|---|
| Id | Unique identifier for the error entry. |
| Error Message | The exception message describing what went wrong. This column auto-sizes to accommodate long messages with word wrapping. |
| Type | The .NET exception type (e.g., NullReferenceException, HttpException, SqlException). Helps categorize errors by their root cause. |
| IP | The client IP address of the user whose request triggered the error. |
| Referrer | The referring URL that led to the page where the error occurred. Useful for tracing user navigation paths that lead to errors. |
| URL | The full request URL that produced the error. Identifies which page or API endpoint is failing. |
| User Agent | The browser or client user agent string. Helps identify browser-specific issues or bot traffic causing errors. |
| Date & Time | When the error occurred on the server, displayed in medium date format (e.g., "Mar 7, 2026, 2:30:15 PM"). |
Additional Data Fields
The following fields are captured in the database but not displayed as grid columns. They are available in the underlying data model for advanced troubleshooting:
| Field | Description |
|---|---|
| Application Name | The application that generated the error (e.g., the storefront, admin API, or editor). This column is defined in the data model but commented out in the current grid view. |
| Stack Trace | The full .NET stack trace for the exception. Available in the data layer for debugging but not shown in the grid. |
Data Retention
The Error Log grid query filters to errors from the last 7 days. The total count displayed in the header also reflects only this 7-day window. Older error records remain in the database but are not surfaced in the admin UI.
Related Pages
- Activity Log — correlate errors with recent admin changes
- FTP Accounts — access storefront files for troubleshooting errors
- Site Bindings — check domain configuration if errors reference binding issues